Terms of Service

Crossroad — web app and Chrome extension · Last updated: 16 July 2026

These terms are an agreement between you and Crossroad ("we", "us") governing your use of the Crossroad web app, backend, and browser extension (the "Service"). By signing in or using the Service you agree to these terms. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these terms for it.

1. The Service

Crossroad captures product insights (text, screenshots) into workspaces, structures them using AI, and answers questions across them. The Service is currently in private beta: it may change, be interrupted, or contain errors, and features may be added or removed without notice.

2. Your account

Sign-in is via Google. You are responsible for activity under your account and for keeping your access secure. You must be able to form a binding contract to use the Service.

3. Acceptable use

You must have a lawful basis to capture and process any personal data of other people (for example customers, prospects, or colleagues), and you must not capture special-category or otherwise sensitive personal data.
You must not capture or upload content you don't have the rights to, or content that is unlawful, infringing, or malicious.
You must not abuse the Service — no attempts to break isolation between workspaces, overwhelm the system, reverse-engineer it, or perform security testing without our written permission.
You must not use the Service to build a competing product or to train machine-learning models.

4. Your content

You keep ownership of the content you capture ("Your Content"). You grant us a limited licence to host, process, and transmit Your Content solely to operate and provide the Service to you — including sending it to the AI sub-processors listed in our Privacy policy. You are responsible for Your Content and for having the rights and lawful basis to capture it. Where Your Content includes other people's personal data, our Data Processing Addendum also applies.

5. AI-generated output

Insights, transcriptions, themes, and answers are generated by AI models and may be inaccurate or incomplete. The Service flags quotes that are not verbatim as paraphrases, but you should verify anything before relying on it for a decision. We are not liable for actions taken on the basis of AI output.

6. Availability & changes

The Service is provided on an "as is" and "as available" basis, with no service-level guarantee during beta. We may modify or discontinue the Service, and may update these terms; material changes will be notified in-app or by email, and continued use means acceptance.

7. Fees

The Service is free to use during the private beta. Fair-use and cost limits apply and may change.

8. Suspension & termination

You may stop using the Service and delete your account at any time from Workspace → Your data. We may suspend or terminate access for breach of these terms or to protect the Service or its users. On account deletion, workspaces you solely own are permanently deleted, including all content and files.

9. Disclaimers & liability

To the maximum extent permitted by law, we disclaim all warranties not expressly stated here, and our aggregate liability arising from the Service is limited to the amount you paid us in the 12 months before the claim (which, during the free beta, is zero). Nothing in these terms excludes liability that cannot be excluded by law.

10. Governing law

These terms are governed by the laws of the Netherlands, and disputes are subject to the courts of the Netherlands, without prejudice to mandatory consumer protections in your country of residence.

11. Contact

[email protected]